Terms and Conditions1.0
AGREEMENT
These Terms and Conditions, and the related Forms and web pages they reference, constitute a legal Agreement between You the end user and Hong Kong UCLOUDLINK Network Technology ltd(“ UCLOUDLINK”).
COMPLIANCE WITH APPLICABLE LAWS
By entering into this Agreement You expressly confirm that You are legally entitled to enter this agreement.
SERVICE DESCRIPTION
UCLOUDLINK shall make every effort to provide a high level of availability for its GlocalMe Service. However, UCLOUDLINK is unable to guarantee continuous, fault-free operation of its mobile data Service or certain transmission times or capacities. UCLOUDLINK reserves the right to service its mobile data Service at any time, which may result in temporary disruptions. No representations or guarantees are made in respect of availability, quality, operation or support for data communication on third-party networks. No guarantee may be given for absolute protection of UCLOUDLINK's Service against unauthorized access or interception. UCLOUDLINK shall assume no liability for any such occurrence.UCLOUDLINK may at any time adapt or interrupt its services.UCLOUDLINK may engage at any time a third party to fulfil any of its obligations under this contract.
CHARGES
You will be charged UCLOUDLINK's standard rate for the Services unless agreed in writing with UCLOUDLINK. The UCLOUDLINK Service operates on a pre-pay basis and you will be prompted to pay these rates in advance. A full list of UCLOUDLINK's rates for standard Services is published at www.glocalMe.com. These rates may be changed from time to time, entirely at UCLOUDLINK's discretion, so you should check the UCLOUDLINK website regularly to determine if any changes have been made or announced. If you have no credit in Your Account you will be unable to initiate a data session.
SUSPENSION OR TERMINATION OF SERVICES
If you need assistance regarding the GlocalMe Service, please email service@ucloudlink.com. You can also follow one of our social network accounts as showed below:
Facebook： GlocalMe
Twitter: @GlocalMeOnline
WeChat: GlocalMe吉客猫
Weibo: @GlocalMeOnline
E-mail: service@ucloudlink.com
If we reasonably believe the information supplied to us has been given without the knowledge of the person named or it is unauthorised or contains false particulars, we may delay, suspend or terminate your Service. Under these circumstances you will have no claim against us.
Your account will appear to be inactive if it has not been used for eighty days. You can contact us to reactive the account if you need to use it again.
REFUND POLICY
You may apply for a refund under the following circumstances:You have encountered operational issues with GlocalMe hardware while travelling.GlocalMe hardware must be returned to UCLOUDLINK. Details must be advised in writing, including examples of issues encountered. UCLOUDLINK will use its discretion to identify the problem. If the problem relates to GlocalMe hardware and its performance, a full refund for GlocalMe hardware and credit purchased will be awarded. Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made in respect of availability, quality, operation or support for data communication on third-party networks or with third-party lines while roaming. If the problem relates to any other issue not related to the actual GlocalMe hardware performance, a refund will be given for the unused credit portion only. Every attempt will be made to identify the problem in order to give you the option of using the GlocalMe hardware on your next trip.To apply for a refund of your GlocalMe hardware and/or credit, please follow the below steps:1 Send a detailed letter outlining the reasons for your refund request.2 Enclose the GlocalMe hardware and send letter to the below address:Room O-P,6/F Wai Cheung Industrial Centre, 5 Shek Pai Tau RoadTuen Mun, New TerritoriesHong Kong, China.3 Allow 10 working days for refund to be processed.4 UCLOUDLINK will reply to your request with an outcome by email.5 If a refund has been approved, the amount will be credited back to the credit card or Paypal which was originally used for purchase for pre-pay.
RETURNING UNWANTED/NOT FAULTY GOODS
If for any reason you change your mind about your purchase any item may be returned within 14 days of the date of receiving your order. Your item must remain in a saleable condition with original packaging and all seals unbroken. We will refund the price of the item excluding shipping costs after we have inspected the goods and confirmed the condition of the goods as appropriate for refund. Please supply the following details otherwise the claim will not be processed:
Full Name
Delivery address
Date of receipt of product
Order number
Reason for return
Please attach proof of purchase
Please send your returns in by courier or post only once you have received confirmation from UCLOUDLINK- please note that we strongly advise you to use a secure registered and tracked service. If goods are not sent by a registered and tracked service lost good will be your responsibility. The cost of returning the goods is your responsibility.
Please note that all returns will be sent to our quality department for testing. Please note if returning goods we require the original invoice. Without this information we will be unable to identify the returned package as yours and we will not be able to process the return/ refund.
Please retain proof of posting. The goods remain your responsibility until they are received by us.
RETURNING FAULTY GOODS
All devices are sold on a non-return basis and may only be returned for credit if found to be faulty within 30 days of dispatch from UCLOUDLINK and provided that the following conditions are fully met.
All devices must be fully boxed and in AS NEW condition.
ALL returns must be returned complete: Device, Box, Manual
UCLOUDLINK reserve the right to reject returns for credit, if returned goods are found not to meet these requirements, all goods will be returned to you at your own cost and NO Credit will be issued.
All devices returned need to be classified with a reason for return.
IMEI match: - IMEI on Device and Box must match
UCLOUDLINK reserve the right to reject returns for credit any devices where the IMEI does not match box and device or the device is damaged or in poor condition.
Please ensure that all items are securely packaged.
All return costs will be covered by UCLOUDLINK.
Credit will only be issued upon completion of the above process and once the product has been returned back to us.
UCLOUDLINK reserves the right to reject any NFF (No Fault Found) and the unit will be returned to you at your cost.
NFF (No Fault Found) are units that when tested the reported fault or any fault could not be reproduced.
Please note that all returns will be sent to our quality department for testing. Any device which has been used to avail of GlocalMe services will not be accepted as a return under the Distance Sales regulations and will be returned to you within 7 working days (this does not affect your statutory rights under the Sale Of Goods Acts).
Please note if returning goods we require the original invoice or your full name and address. Without this information we will be unable to identified a returned package as yours and we will not be able to process the return/refund.
When re-packaging the goods, you need to ensure you have included the complete set of product items (including accessories, instruction manual and/or additional items that we originally sent to you, including any free gift.
Please retain proof of posting. The goods remain your responsibility until they are received by us.
ASSIGNMENT OF RIGHTS
You may not assign your rights under this agreement unless expressly agreed by UCLOUDLINK. UCLOUDLINK may assign our rights under this agreement to any company that controls UCLOUDLINK or that UCLOUDLINK controls.
OWNERSHIP
GlocalMe is a registered trademarks of UCLOUDLINK in Hong Kong. The GlocalMe logo and UCLOUDLINK are trademarks of Hong Kong UCLOUDLINK Network Technology Co..Ltd.
PRIVACY
It's important to UCLOUDLINK to help our customers retain their privacy when they take advantage of all the Internet has to offer. We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, UCLOUDLINK follows different principles in accordance with worldwide practices for customer privacy and data protection.
We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.
We’ll use state-of-the-art security measures to protect your information from unauthorized users.
NOTICE
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download software, enter a contest, order email newsletters . We use your Personal Information for four primary purposes:
To make the site easier for you to use by not having to enter information more than once.
To help you quickly find software, services or information.
To alert you to product upgrades, special offers, updated information and other new services from UCLOUDLINK .
CONSENT
If you choose not to register or provide personal information, you can not use GlocalMe service.
ACCESS
We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the Customer Centre. There, you can:
View and edit personal information you have already given us.
Register. Once you register, you won't need to do it again. Wherever you go on www.glocalme.com, your information stays with you.
SECURITY
UCLOUDLINK has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.
In addition, your bank can hold you liable in fraudulent credit card charges. If your bank does hold you liable for €25 or less, we'll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
UCLOUDLINK strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Hong Kong or any other country where UCLOUDLINK, its subsidiaries, affiliates or agents are located.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.
ENFORCEMENT
If for some reason you believe UCLOUDLINK has not adhered to these principles, please notify us by email at service@ucloudlink.com, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.
ELECTRONIC PRODUCT REGISTRATION
When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Centre, click on Update Profile, and edit any of the Personal Information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.
CUSTOMER PROFILES
As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.
WHAT WE DO WITH THE INFORMATION YOU SHARE
When you join us, you provide us with your contact information, including YOUR NAME and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you use our GlocalMe service, we ask for your billing address, passport number or ID. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
UCLOUDLINK will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on UCLOUDLINK or the site; (b) protect and defend the rights or property of UCLOUDLINK and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of UCLOUDLINK, its Websites, or the public.
COMPLAINTS
If you have any complaints about the service You should send them in the first instance to service@ucloudlink.com.
NO WARRANTY
While we will endeavour to provide the service with minimum disruptions, we cannot guarantee a fault free Service and You agree to accept the service 'as is'. We reserve the right to suspend the service for technical, operational or other reasons. UCLOUDLINK reserves the right to withdraw this service and any additional services at its sole discretion.
THE SERVICE IS PROVIDED ON AN 'AS IS' BASIS, AND YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. UCLOUDLINK DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; MERCHANTABILITY; TITLE OR NON-INFRINGEMENT; OR ANY WARRANTY ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE. UCLOUDLINK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
We reserve the right to make changes to these terms and conditions. You should check the UCLOUDLINK website regularly to see if any changed have been made or announced. We will endeavour to provide 30 days advance notice of significant changes, either by posting such notice on our website, or by contacting you directly. If you do not notify us within 30 days of a change then You will have been deemed to accept this change to this Agreement.
LIMITATIONS AND EXCLUSIONS OF WARRANTIES AND LIABILITY
1. Exclusions of Certain Damages
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY WHATSOEVER), SHALL UCLOUDLINK BE LIABLE FOR ANY DAMAGES YOU MAY SUFFER FROM OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, UCLOUDLINK'S NETWORK OR EQUIPMENT, OR THE SERVICE. THIS LIMITATION INCLUDES, BUT IS NOT LIMITED TO, DAMAGES RESULTING FROM LOSS OR THEFT OF DATA; TRANSMISSION DELAYS OR FAILURES; SERVICE INTERRUPTIONS; UNAUTHORIZED ACCESS OR DAMAGE TO RECORDS, SOFTWARE PROGRAMS OR OTHER INFORMATION OR PROPERTY; LOSS OF PROFITS; COST OF COVER; OR ANY OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT OR PUNITIVE DAMAGES, HOWEVER CAUSED. THIS LIMITATION WILL APPLY EVEN IF UCLOUDLINK HAS BEEN ADVISED OF, OR IS AWARE OF, THE POSSIBILITY OF SUCH DAMAGES.
BECAUSE SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CERTAIN FORMS OF LIABILITY, SOME OR ALL OF THE EXCLUSIONS SET FORTH IN THIS AGREEMENT MAY NOT APPLY. IF ANY OF SUCH EXCLUSIONS ARE NOT ALLOWED UNDER THE LAWS OF A PARTICULAR STATE OR OTHER JURISDICTION FOR ANY REASON, THEN UCLOUDLINK'S MAXIMUM LIABILITY FOR ANY TYPE OF DAMAGES WITH RESPECT TO UCLOUDLINK'S NETWORK, EQUIPMENT, OR SERVICES SHALL BE LIMITED TO THE AMOUNT OF MONTHLY SERVICE CHARGES PAID BY CUSTOMER TO UCLOUDLINK HEREUNDER FOR THE TWELVE (12) MONTH PERIOD PRIOR TO THE OCCURRENCE OF THE EVENT GIVING RISE TO SUCH LIABILITY.
2. Disclaimer of Third Party Actions and Control
UCLOUDLINK DOES NOT AND CANNOT CONTROL THE QUALITY OF OTHER PARTIES' NETWORKS TO WHICH UCLOUDLINK MUST INTERCONNECT. THEREFORE, UCLOUDLINK DISCLAIMS ANY AND ALL LIABILITY THAT MAY ARISE FROM THE PERFORMANCE, INCLUDING FAILURE, OF OTHER PARTIES' NETWORKS.
3. Limitation on Remedies
THE SERVICE CHARGE CREDITS LISTED IN THIS SECTION ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR ANY FAILURE BY UCLOUDLINK TO COMPLY WITH ITS OBLIGATIONS UNDER THIS AGREEMENT, WHETHER SUCH FAILURE RESULTS IN DOWNTIME, NETWORK CONGESTION OR OUTAGES, OR ANY OTHER SERVICE FAILURE.
ENTIRE AGREEMENT/SEVERABILITY
These Terms and Conditions and additional terms and conditions as explicitly identified on the UCLOUDLINK website constitute the entire Agreement between You and UCLOUDLINK . Should any terms of the Agreement be declared void or unenforceable by any arbitrator, regulator or court of competent jurisdiction, such terms will be amended to achieve as nearly as possible the same economic effect as the original Agreement, and the remainder of the Agreement will remain in full force and effect.
FORCE MAJEURE
UCLOUDLINK will not be liable for any failure to perform under this Agreement caused, directly or indirectly, by factors beyond its reasonable control, including any acts of God, earthquake, flood, embargo, riot, war, sabotage, terrorist attack, labour shortage or dispute, governmental act or failure of any third-party service or network.
CHANGES IN REGULATION
You and UCLOUDLINK understand that regulators, or other bodies of competent legal jurisdiction may impose regulations on IP-based services. If new regulations are imposed on UCLOUDLINK, UCLOUDLINK is authorized to make changes to this Agreement that reflect the new regulations, and will post such changes on its corporate website and may in addition send email/SMS notices to its customers. UCLOUDLINK retains the right to pass on to you any new regulatory fees or taxes that may be imposed by law or regulation.
GOVERNING LAW
This agreement is governed by the laws of Hong Kong. Should a court of competent jurisdiction find that any provision or portion of this Agreement to be unenforceable, the remainder of the terms included herein will continue with full force and effect.
ELECTRONIC DOCUMENTS
Any references in the Agreement to any forms, documents or instruments shall be deemed to refer to the same in both paper and electronic form.
COMPANY DETAILS
Room O-P,6/F Wai Cheung Industrial Centre, 5 Shek Pai Tau Road
ADDITIONAL SERVICES, FEATURES AND TERMS
UCLOUDLINK may, from time to time, introduce additional services which you will need to sign up to on the web. These services will be covered by these terms and conditions but you may have additional terms and conditions to which you will need to agree before gaining access
LANGUAGE
We may translate the original English Language version of this Agreement into other languages. If there is any inconsistency or discrepancy between the English Language version and any other language version of this Agreement, the English language version shall prevail
FEES AND TAXES
Your goods may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility and are completely beyond our control.
